When needing a replacement card but your employer’s office is not open we recommend defunding your Plata Pay™ card via the mobile app. This will set the card balance to $0.00 while maintaining your money in a separate account. This step will also prevent any unauthorized purchases from occurring. For instructions on how to make an account-to-account transfer on the Plata Pay™ mobile app please call Plata Pay™ customer support at 1-866-823-5957.
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