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Frequently Asked Questions
New Cardholder FAQ
- What is the Plata Pay™ Visa® payroll debit card?
- What is direct deposit?
- Why is my card not working?
- Does the Plata Pay™ Visa® payroll debit card belong to my employer?
- Can I get a card with my name on it?
- Why doesn’t my Plata Pay™ Visa® payroll debit card work at the gas pump?
- What is CIP?
- Will I be charged a fee for calling Plata Pay™?
Buying Things
- Is there a fee for making purchases with my Plata Pay™ Visa® payroll debit card?
- Can I use my Plata Pay™ Visa® payroll debit card online?
- If my card says “Employer’s Name,” what do I use as my name when I check out?
- What should I use as my billing address when I purchase something online?
- What should I do if my card is declined?
- Can I reserve a hotel or rental car?
- Why doesn’t my account balance change after I buy something?
Tracking Your Money & Fees
Accessing Money
- How can I access my money?
- How can I get cash off of my Plata Pay™ Visa® payroll debit card?
- Can I pay bills with my Plata Pay™ Visa® payroll debit card?
- Can I add cash to my Plata Pay™ Visa® payroll debit card?
- Does Plata Pay™ offer payday loans?
- Can I use my Plata Pay™ Visa® payroll debit card to receive a payday loan or pay off a payday loan?
- What are the ATM limits?
- Why is my card frozen/not working?
Employer FAQs
- When the employee receives their card what do I need to do?
- When the employees receives their card do they need to do anything?
- Does the employee need to create an account on the Plata Pay™ app?
- If the employee tells us they lost their card what do we do for them?
- If the employee gets a replacement card do they need to do anything?
- What is the difference between the PRN number and the number on the face of the card?
- When an employee leaves our company can they still use the card?
- What if there is an accounting, transaction or balance error? Who does the employee call?