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Employer FAQs
- When the employee receives their card what do I need to do?
- When the employees receives their card do they need to do anything?
- Does the employee need to create an account on the Plata Pay™ app?
- If the employee tells us they lost their card what do we do for them?
- If the employee gets a replacement card do they need to do anything?
- What is the difference between the PRN number and the number on the face of the card?
- When an employee leaves our company can they still use the card?
- What if there is an accounting, transaction or balance error? Who does the employee call?
- If a branch manager has a question regarding the card who should they call?
- If an employee has a question regarding their Plata payroll card or app who should they call?
- If I can send the 12-digit Payment Reference Number (PRN) to corporate payroll why can’t I just send the 16-digit credit card number from the face of the card?
- If an employee asks where they can get cash for no fee what do I tell them?
- Should an employee who has lost their card reorder a new card through Visa®?
- What should an employee do who has not received or can no longer find their log-in credentials for the Plata Pay™ app?
- When should a user expect to receive their login credentials for the Plata Pay™ app?
- What spending or usage limits are imposed on the Plata Pay™ card?