New Cardholder FAQ Archives - Plata Pay™

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Cardholders
Payroll
Per Diem
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Cardholders
Payroll
Per Diem
Premiums
About Us
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Accessing Money

9

How can I access my money?
How can I get cash off of my Plata Pay™ Visa® payroll debit card?
Can I pay bills with my Plata Pay™ Visa® payroll debit card?
Can I add cash to my Plata Pay™ Visa® payroll debit card?
Does Plata Pay™ offer payday loans?
Can I use my Plata Pay™ Visa® payroll debit card to receive a payday loan or pay off a payday loan?
What are the ATM limits?
Why is my card frozen/not working?
How do I initially set my PIN number when I receive my Plata Pay™ Visa® Payroll Debit Card?

Buying Things

7

Is there a fee for making purchases with my Plata Pay™ Visa® payroll debit card?
Can I use my Plata Pay™ Visa® payroll debit card online?
If my card says “Employer’s Name,” what do I use as my name when I check out?
What should I use as my billing address when I purchase something online?
What should I do if my card is declined?
Can I reserve a hotel or rental car?
Why doesn’t my account balance change after I buy something?

Employer FAQs

16

When the employee receives their card what do I need to do?
When the employees receives their card do they need to do anything?
Does the employee need to create an account on the Plata Pay™ app?
If the employee tells us they lost their card what do we do for them?
If the employee gets a replacement card do they need to do anything?
What is the difference between the PRN number and the number on the face of the card?
When an employee leaves our company can they still use the card?
What if there is an accounting, transaction or balance error? Who does the employee call?
If a branch manager has a question regarding the card who should they call?
If an employee has a question regarding their Plata payroll card or app who should they call?
If I can send the 12-digit Payment Reference Number (PRN) to corporate payroll why can’t I just send the 16-digit credit card number from the face of the card?
If an employee asks where they can get cash for no fee what do I tell them?
Should an employee who has lost their card reorder a new card through Visa®?
What should an employee do who has not received or can no longer find their log-in credentials for the Plata Pay™ app?
When should a user expect to receive their login credentials for the Plata Pay™ app?
What spending or usage limits are imposed on the Plata Pay™ card?

New Cardholder FAQ

10

What is the Plata Pay™ Visa® payroll debit card?
What is direct deposit?
Why is my card not working?
Does the Plata Pay™ Visa® payroll debit card belong to my employer?
Can I get a card with my name on it?
Why doesn’t my Plata Pay™ Visa® payroll debit card work at the gas pump?
What is CIP?
Will I be charged a fee for calling Plata Pay™?
What should I do if I lose my card?
How do I initially set my PIN number when I receive my Plata Pay™ Visa® Payroll Debit Card?

Refunds and Deposits

4

How long does it take for a refund to appear on my account?
When is my paycheck available on my Plata Pay™ Visa® payroll debit card?
Does Plata Pay™ offer early paydays?
Can I get a voided check in order to receive direct deposit at my new job?

Tech Stuff

5

How do I reset my PIN?
Why can’t I create an account on the website?
Why can’t I create an account on the app?
Why doesn’t my login for the website work for the app?
How do I initially set my PIN number when I receive my Plata Pay™ Visa® Payroll Debit Card?

Tracking Your Money & Fees

3

How do I know when I was charged a fee?
How much does it cost to use an ATM?
Can I get my paper pay stub?

Transferring Money

3

Can I transfer money to someone else?
Can I send a check with my paycard?
Can I transfer money to a bank account?

Unauthorized Card Use

3

What should I do if I see a purchase on my account that I didn’t make?
What should I do if I lose my card?
What should I do if I lose my card when my employer’s office is closed?

Home
Help & Support
New Cardholder FAQ

New Cardholder FAQ

What is the Plata Pay™ Visa® payroll debit card?
What is direct deposit?
Why is my card not working?
Does the Plata Pay™ Visa® payroll debit card belong to my employer?
Can I get a card with my name on it?
Why doesn’t my Plata Pay™ Visa® payroll debit card work at the gas pump?
What is CIP?
Will I be charged a fee for calling Plata Pay™?
What should I do if I lose my card?
How do I initially set my PIN number when I receive my Plata Pay™ Visa® Payroll Debit Card?

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Privacy Policy
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Customer Support

Contact Us
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Sat: 9am-4pm (CST)

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The Plata Pay™ Visa® payroll card is issued by Sutton Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. You should consult the Terms & Conditions and the Fee Schedule. If you have questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at (866) 823-5957. Please see back of Card for issuing bank.

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