In the event of a card being lost contact Visa® customer support at 1-833-635-6301 as soon as you realize your card is missing and report your card as lost. Visa® will cancel your card. There is no need to have Visa® mail you a new card, just visit your HR or payroll department and get a replacement card.
If you are a Plata Pay mobile app user you can also take the precautionary step of defunding your card by making an account-to-account transfer within the app. This will set the card balance to $0.00 while maintaining your money in a separate account. This step will also prevent any unauthorized purchases from occurring. For instructions on how to make an account-to-account transfer on the Plata Pay™ mobile app please call Plata Pay™ customer support at 1-866-823-5957.