Most declines occur due to the card having insufficient funds to cover the purchase that is being attempted. Please use the Plata Pay™ mobile app before and after making a purchase to see your up-to-date balance.
If you have sufficient funds but your pay card is still being declined it could stem from one of several issues such as; PIN entry was incorrect, card limits have been exceeded, or card was de-activated. Please contact Plata Pay™ customer support at 1-866-823-5957 for additional help.